Workforce scheduling is one of the most important elements of workforce management strategy – and the one that is most prone to errors or issues. Typical problems that managers face in scheduling include:
Overstaffing employees when demand is low.
- Employees calling in sick or with emergencies, requiring management to call in last minute, and often costly, replacements.
- Not scheduling enough staff members and being slammed by overwhelmingly high demand.
- Organizations that lack a cohesive, well-managed scheduling plan run the risk of experiencing negative operational and financial outcomes from these and other problems.
Avoiding Scheduling Mishaps: Key Features of Workforce Scheduling Technology
Although scheduling can be an arduous, time-consuming process, managers need to know that there is a solution to help ease this necessary process. Automated workforce scheduling technology enables managers and supervisors to generate schedules that provide adequate coverage and accurately forecast labor demand.
Three key features of workforce scheduling technology include:
- Enhanced Schedule Production – Managers no longer need to spend long periods of time trying to match employee qualifications with business needs. Automated scheduling pairs staff with the best-suited schedule, meeting both employee and department needs.
- Simplified Employee Controls – Not all of the work needs to be left to management. Scheduling technology should have employee self-service portals so staff can log in, view schedules, change shifts with coworkers and more. This gives employees increased control over their own schedules and greater ownership over workplace routines.
- Improved Mobile Capabilities – The potential for sick calls and emergencies makes it important for managers to be able to fill gaps as quickly as they appear. Workforce scheduling technology with mobile capabilities can alert employees via text message or email when a shift becomes available. Employees can then respond, and the system will assign the shift to the staff member best suited to adequately fill it.
Employee scheduling technology with these features helps organizations:
- Control and lower costs associated with operational and administrative tasks.
- Mitigate federal and industry compliance risks via reliable automation technology.
- Enhance workforce efficiency due to less scheduling errors.
Ready to Simplify Your Workforce Scheduling?
The WFC Group is an industry leader in workforce management consulting and services. We’re experts in helping you find scheduling technology that seamlessly fits your organization’s needs. Managers shouldn’t be spending countless hours in the back office sifting through piles of employee information, especially when their time can be better utilized in the warehouse or on the main floor.
That’s why our consultants are versed in a variety of workforce management suites – such as Kronos – that can help you better manage your scheduling routines in a hassle-free, productive manner. The result? Happier employees, increased productivity and decreased labor costs.
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